Chat with us in MochaCart Chat.
Email us at Mocha Customer Care. We're here to help. We will respond within a few hours.
Get updates. You can follow us on Twitter to get the latest updates.
Or see what's happening on An Extra Shot, the Mocha blog.
Yes, upgrades and cancellations can be handled easily by sending us a message from within your account. If you cancel within the first 30 days, you will receive a full refund.
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Yes. First off, your Mocha site is running on RAID10 storage, meaning you are protected from disk failure. Also, your site is backed up automatically every night. The backup is encrypted, password protected, and copied off site to a distributed backup system. If any one system goes down, your data can still be easily restored.
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Yes. We maintain chat support from 8am-4:30pm central time, we maintain email support 24/7. You can contact us anytime using our contact form. We will attend to your support request within a few hours.
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Security, and the protection of your data, is our top priority. Your
store checkout and admin are secured with 128 bit SSL encryption. Also,
we use only the most secure payment APIs, and never retain sensitive
customer data.
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That's a good question. We leverage the Slicehost hosting infrastructure, CakePHP's development framework, and some magic of our own to handle all the heavy lifting. This frees us up to focus on customer service and improving Mocha.
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We work closely with several designers capable of creating your site. Contact us with details about your business and your needs. We'll pass your request along. A designer will usually contact you within one business day.
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We love getting suggestions and feature requests. We are constantly improving Mocha, so there is a chance you'll see your needed feature soon. If you have a request that is more on the custom side, or you really need the feature yesterday, we can work something out. We work closely with a handful of skilled Mocha/CakePHP developers. Contact us with details about your business and your request. We'll have someone get in touch with you.
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